CUSTOMERS' ACCEPTANCE OF TERMS AND CONDITIONS

By participating in the Loyalty Programme, the Customer agrees to these Terms and Conditions, Rules, Regulations, Policies And Procedures (“associated rules), applicable to the Loyalty Programme, as amended from time to time. The Company reserves the right to disqualify Customers who have contravened any of the Loyalty Programme’s Terms and Conditions, or any associated rules.

THE COMPANY'S RIGHT TO CHANGE/CANCEL LOYALTY PROGRAMME

The Company may alter, limit, modify or terminate the Loyalty Programme, the Loyalty Programme structure, any other feature of the Loyalty Programme, or these Terms and Conditions in its sole and absolute discretion at any time and in any manner without notice. Customers’ continued participation in the Loyalty Programme will confirm their acceptance of such changes and the responsibility remains that of the Customer to acquaint itself with the latest version of the applicable Terms and Conditions as well as associated rules.

MEMBERSHIP ELIGIBILITY

The Loyalty Programme is open to South African residents. Membership will be granted to individuals only and is limited to one account per individual. Membership is not available to resellers, corporations, businesses, charities, partnerships, enterprises, or anyone other than an individual unless written approval is received in advance from the Company, in its sole and absolute discretion. The program is not open to staff, ambassadors, promoters, or anyone affiliated with USN.

MEMBERSHIP ENROLLMENT

Individuals can enrol for the Loyalty Programme by creating an account at www.usn.co.za. A current, valid email address is required for an individual to qualify for the select benefits, offers and updates. The onus is on the individual to ensure that all information provided is correct, accurate and complete. The Company accepts no responsibility for any damage or repercussions caused by the provision of incorrect or incomplete information. The Company reserves the right to refuse membership to any Customer who does not follow the enrolment procedures. It furthermore remains the Member’s responsibility to keep the Company updated of all its personal information by regularly updating their member account as necessary.

PROGRAMME COMMUNICATIONS

Members will receive communication from the Company regarding marketing, promotions, special offers, information on membership status, information on the Loyalty Programme, etcetera via email and other communication channels. By subscribing to the Company’s Loyalty Programme, the Customer consents to receiving this communication. The Member has the option to opt-out of receiving the above information and will then only continue to receive Loyalty Programme account-related correspondence.

ELIGIBLE PURCHASES

The purchase of products, after promotional offers have been applied and after taxes and shipping charges have been applied, made at www.usn.co.za, count toward the Member’s Loyalty Programme tier and benefits. The amount of a purchase made with the USN online store credit as method of payment will not be applied to Loyalty Programme tier earnings. Additional items may be excluded from the Loyalty Programme tier accumulation in the sole discretion of the Company.

RETURNS

Product returns must be made in accordance with the Company's Return Policy. Upon the return of an item, the spent amount applied to programme tiers and points benefits earned for the original purchase will be reversed from the Member's account.

CANCELLATION

Order cancellations must be done in accordance with the Company's policy. Upon the cancellation of an order or products, the spend amount applied to the Loyalty Programme tiers and points benefits earned for the original purchase will be reversed from the Member's account.

PROGRAMME TIERS

Programme tiers are based solely on a Member's total amount spent on www.usn.co.za. All purchases from 1 January 2023 will count towards the tier requirements for 2023.

The criteria for each tier are as follows:

• Blue Tier: A Member reaches the Blue Tier upon creating an account at www.usn.co.za. This is the Loyalty Programme's default tier, and all Customers will start on the Blue Tier. Customers will not be eligible for specific benefits until an initial purchase is made. An account will remain on the Blue Tier until the Member qualifies to proceed to a higher tier, based on spend and any other conditions that may apply.
• Bronze Tier: If the Member’s account accumulates Two Thousand Five Hundred Rand (R2 500) of total spend on www.usn.co.za, the Member will proceed to the Bronze Tier until 31 December 2023. Each new calendar year requires the Member to Spend Two Thousand Five Hundred Rand (R2 500) on www.usn.co.za to remain on the Bronze Tier for another calendar year. If the Member does not spend this amount, the Member will revert to the Blue Tier, losing Bronze Tier benefits. For the Member to reach the Bronze Tier, the Member the same condition apply in that the Member must spend Two Thousand Five Hundred Rand (R2,500) or more, after which the same process will follow as set out above.
• Silver Tier: If a Member’s account accumulates Five Thousand Rand (R5 000) of total spend on www.usn.co.za, the Member will reach the Silver Tier until 31 December 2023. Each new calendar year requires the Member to spend Five Thousand Rand (R5 000) on www.usn.co.za to remain on the Silver Tier for another calendar year. If the Member does not spend this amount, the Member will revert to the relevant tier (Blue or Bronze based on total spend), losing Silver Tier benefits. For the Member to reach the Silver Tier, the Member must spend Five Thousand Rand (R5 000) or more after which the same process will follow as set out above.
• Gold Tier: If a Member’s account accumulates Seven Thousand Five Hundred Rand (R7 500) of total spend on www.usn.co.za, the Member will reach the Gold Tier until 31 December 2023. Each new calendar year requires the Member to spend Seven Thousand Five Hundred Rand (R7 500) on www.usn.co.za to remain on the Gold Tier for another calendar year. If the Member does not spend this amount, the Member will revert to the relevant tier (Blue, Bronze or Silver based on total spend), losing Gold Tier benefits.

Please note that there is a 14-day delay between an order (purchase) and tier eligibility. This means a Member will only move up a tier 14 days after spending the qualified amount.

EARNING, REDEEMING AND EXPIRING POINTS

A Member can earn points in various ways. Points have no cash redemption value and cannot be exchanged for cash payouts. Points must be used as part of payment towards products purchased on www.usn.co.za. Multiple coupon (discount) codes can be used on a single order, however, certain combinations of coupons will not be allowed and is at the sole discretion of the company. More information on how to earn and redeem points can be found here.

Points expire one year after they have been earned. For example, points earned on the 5th of March 2024 will expire on the 4th of March 2025

NO TRANSFER

Programme benefits may not be transferred, purchased, sold, assigned, auctioned, or traded, including, without limitation, by death. Doing so will void the Member account. Benefits have no cash value and are not exchangeable for cash.

RIGHT TO REVOKE

The Company reserves the right to revoke or terminate the membership of any Member in the Loyalty Programme and/or revoke and cancel any or all benefits the Member may be entitled to if, in the sole and absolute discretion of the Company, a Member abuses any of the Loyalty Programme privileges, fraudulently uses the Loyalty Programme, fails to comply with these Terms and Conditions, or any associated rules, or otherwise earns benefits through deception, forgery and/or fraud.

MEMBERSHIP CANCELLATION

A Member may cancel their Loyalty Programme Membership at any time by sending an email to online@usn.co.za. Any unused points and benefits accrued in their Account will be forfeited and cannot be redeemed upon cancellation.

GOVERNING LAW & ARBITRATION

The law governing the Loyalty Programme and all relationships with the Company and its members, will be the law of the Republic of South Africa (RSA), and accordingly, any dispute regarding this Agreement, including any dispute regarding its validity, existence, interpretation, rectification, breach or termination, or any dispute regarding any matter arising out of this Loyalty Programme, its avoidance, interpretation, rectification, breach or termination shall be determined according to the laws of the RSA.

Save to the extent expressly provided for otherwise in this Terms and Conditions, any dispute arising out of, or in connection with this Loyalty Programme between the Company and any Member and/or Customer, or the subject matter hereof (other than where interim and / or urgent relief is sought from a court of competent jurisdiction), shall be finally resolved in accordance with the then current rules of the High Court of South Africa, by a single arbitrator appointed by that court, which arbitration shall be held in English in Pretoria.

The provisions of this clause:

• Constitute an irrevocable consent by the Member / Customer to any proceedings in terms hereof the Member / Customer shall not be entitled to withdraw from the provisions of this clause or claim at any such proceedings that it is not bound by this clause or such proceedings.
• Are severable from the rest of this Terms and Condition and shall remain in effect despite the termination, cancellation, invalidity, or alleged invalidity of a Member’s membership with the Loyalty Programme, for any reason whatsoever.

Notwithstanding anything to the contrary contained in this Terms and Conditions, or stipulated by the Rules of the High Court, the arbitration will be held with a view of achieving an expeditious result.